How It Works

How to get setup with your free trial

Before we can begin your free trial, we’ll work with you and your phone provider to establish call forwarding protocols for your phone systems.

This typically doesn’t take very long, and doesn’t require much on your end. Just let our white glove setup team know what you need from our service, and we’ll take care of the rest.

Custom Greeting

Our receptionists will always greet your customers with a customized script to better act as an extension of your business and provide a great experience for your customers.

New Customer Protocol

Plumbing emergencies can’t wait. Our clients typically like to speak to new customers right away.

Existing Customer Protocol

Existing customers’ concerns are typically less urgent, so our receptionists can take a message so you can get back to them ASAP.

How we’ll forward your calls

On your call with our setup team, you’ll be able to choose a call forwarding method that works for your business.

These protocols ensure that every call that comes through is answered by a live person, whether it’s one of our receptionists or you yourself. You can change your call forwarding method at any time.

Straight Call Forwarding

If you choose this option, you will be able to manually forward and unforward your calls to Answering Plumbing’s virtual receptionist team. You can decide at any time whether you would like to handle your own calls or send them directly to our service.

This is the simplest call forwarding option we offer, and is often the best method for many plumbers.

Get Started

Rollover Call Forwarding

Rollover forwarding allows plumbers to forward calls to Answering Plumbing conditionally.
You can choose from a number of conditions. Here are a few examples:
  • We can pick up after a certain number of rings
  • Our receptionists will take calls only when a line isn’t available
  • Calls will be forwarded to our team when your cell phone is without service
Get Started

Time of day call forwarding

Simple and effective. You tell us which hours of the day you’d like to handle calls yourself—for example, standard business hours— and we’ll handle the rest of the day.

You’ll have the opportunity to speak to all of your customers throughout the day while never missing a new lead overnight or on the weekends.

Get Started

Full time call forwarding

Sometimes you just need to focus on the job, and we’re here to help. With full time call forwarding, our receptionists will answer every single one of your calls as soon as they come in.

This option is great for both busy weeks and when you’re on vacation.

Get Started

How we’ll engage with your customers

You’ll never have to worry about how our receptionists are greeting your customers. One of the first things you’ll do when setting up your Answering Plumbing account is establish a custom greeting that makes our receptionists an extension of your company.

It will always be polite, personalized, and help get conversations with potentially distraught customers off on the right foot.

How our free trial works

Once we’ve set up our service with your phone systems, our virtual receptionists will immediately begin taking calls for your business.

During your trial and beyond, you’ll have 24/7 coverage, 365 days a year, as well as access to a suite of features, from live call transferring to dispatch.

What happens during my free trial?

During your free trial, you’ll have access to all of our features (except appointment scheduling, for technical reasons). This will allow you to get a full taste of what Answering Plumbing can do for your business.

Do I need to put a credit card down?

We don’t need your credit card to begin your free trial. We’ll only ask for that information if you decide to stick with Answering Plumbing.

How long will it take to set up my free trial?

We’ll set up your free trial very quickly. After a half-hour call with our white glove setup team, we’ll get to work establishing your account. Soon after that call, your phones will have 24/7 coverage.

What happens at the end of my free trial?

At the end of your free trial, a member of our team will reach out to you and review the results of your trial period. If you’d like to keep using our service, we’ll get you started right away. If you decide the service is not for you, you can walk away, no strings attached.

Scroll to Top
Scroll to Top